VEX-HUB ROI and Return on Investment

A Cost — Or an Investment?

Whenever a new technology lands in front of an SAP team, the same question shows up: "Is this a cost — or a gain?" For VEX-HUB the answer is concrete and measurable. In this post we walk through real ROI scenarios.

The Direct Cost: Where Does Money Go Today?

A typical mid-size enterprise spends, in one form or another, on the SAP support and development side:

• First-level support team: Salaried staff handling user-reported issues
• Senior consultants: For analysis, design, and complex incidents
• Outsourcing / hourly consulting: Project-based external help
• Indirect costs: User waiting time, slowed business processes

Per ticket the cost varies, but a typical enterprise sees a fully loaded average of €50–150 per ticket, depending on complexity and team structure.

A Real Scenario: A Mid-Size Manufacturer

Consider a manufacturing company:

• ~500 SAP users
• ~30 tickets per day on average
• ~22 working days/month → 660 tickets/month
• Loaded cost per ticket: €70

Annual support cost: 660 × €70 × 12 = €554,400

This excludes the senior consultant time pulled in for incidents and the cost of analyzing recurring problems.

What Does VEX-HUB Change?

In our customer measurements:

• 70% reduction in first-level support tickets (resolved in-context by the AI)
• Average resolution time on the remaining tickets drops 40% (the support team has full context, no back-and-forth)
• 80% reduction in time-to-fix for recurring incidents (pattern detection + automated remediation)

For our manufacturer's scenario:

• 660 tickets → 200 reach the support team (460 resolved by VEX-HUB)
• The 200 remaining tickets are resolved 40% faster
• Annual savings: €554,400 × 0.70 + (200 × €70 × 0.40 × 12) = €388,000 + €67,200 = €455,200

Hidden Gains: Velocity Counts Too

Direct support cost is only part of the story. VEX-HUB's biggest gain is time saved.

User Productivity

Without VEX-HUB the user waits 30 minutes — sometimes hours — for a ticket reply. With VEX-HUB the answer comes in 5 seconds. That's straight productivity.

If a user loses 10 minutes/day waiting:

• 10 minutes × 500 users × 22 days = 110,000 minutes/month
• = 1,833 hours/month
• At €30/hour fully loaded = €55,000/month productivity gain

Annual: ~€660,000.

Faster Development Cycles

VexCoder cuts development time by 75%. For a project that used to take 4 weeks, it now takes 1.

• An SAP development team of 5 people can deliver effectively as if it were 20 people
• Or the existing team takes on 4× more work
• Either way the value is measurable

Outage Prevention

Smart Monitoring prevents outages. A typical SAP outage costs:

• Lost user productivity
• Missed business deadlines (monthly close, MRP, payroll)
• Operational chaos and remediation cost

A single major outage easily lands at €10,000–50,000. Over a year, even one prevented outage offsets a significant share of the VEX-HUB cost.

Total Annual Value (Mid-Size Enterprise)

| Item | Annual Value | |--------------------------------------|--------------| | Support cost reduction | €455,200 | | User productivity gain | €660,000 | | Development velocity | Variable | | Outage prevention | €30,000+ | | Total measured benefit | €1.1M+ |

Compared to VEX-HUB's annual cost, the ROI is typically 5–10x in year one — and grows as the system learns more of your environment.

The Indirect Wins

Some benefits don't come in euros — but they matter:

• Knowledge persists in the organization: Even when consultants leave, the knowledge stays
• Continuous availability: 24/7 support without 24/7 staffing
• Audit readiness: Reports are always current
• Higher quality: Code quality and security stay at standard, continuously

Where Are the Risks?

It's worth being honest:

• VEX-HUB has implementation cost (1 day with our team)
• Initial training period (2-4 weeks) where the AI learns your system
• Some workflows need to be re-tooled

But the costs are one-time and well-defined. The benefits compound.

Conclusion

VEX-HUB is not a cost item — it's a productivity multiplier. Direct savings on support and development, plus user productivity, plus outage prevention, plus audit readiness. For a mid-size enterprise, annual value typically exceeds €1M, against an investment that's a fraction of that.

Want to model your own ROI? Try our ROI Calculator or request a demo.