Capture Issues, Analyze Them with VEX-HUB
One-button ticket creation from SAP GUI. Transaction code, screen values, error message, and chat history are captured automatically. Every ticket is analyzed by VEX-HUB: root cause detection, impact analysis, and resolution proposal.
Your support team will not need to ask for follow-up information — full context is captured automatically. Recurring issues are detected and permanently resolved. Support cycles speed up, costs go down.
What Does Smart Ticket System Offer?
One-Button Ticket Creation
A single button click on any screen in SAP GUI opens a ticket. Transaction code, screen number, field values, error message, and prior AI chat history are captured automatically.
AI Root Cause Analysis
Each ticket is analyzed automatically by VEX-HUB. The error message, system logs, and context are correlated to identify the root cause and propose a resolution.
Recurring Issue Detection
VEX-HUB groups similar tickets and detects recurring issue patterns. If tickets keep being raised for the same issue, it proposes and applies a permanent fix.
Support Analytics
Run your support operation with data — ticket volume, resolution times, recurring issues, and user-level trends.
How It Works
Open Ticket
Open a ticket with one button in SAP GUI; context is captured automatically.
AI Analysis
AI analyzes the ticket and identifies root cause and impact.
Propose Resolution
VEX-HUB proposes a resolution and delivers a ready-made package to support.
Permanent Fix
Recurring issues are identified and a permanent fix is applied.
Why Smart Ticket System?
One-button ticket creation from SAP GUI. Transaction code, screen values, error message, and chat history are captured automatically. Every ticket is analyzed by VEX-HUB: root cause detection, impact analysis, and resolution proposal.
One-Button Ticket Creation
Single-click ticket creation in SAP GUI
AI Root Cause Analysis
Automated root cause detection
Recurring Issue Detection
Similar ticket grouping and pattern analysis
Meet Smart Ticket System
VEX-HUB Smart Ticket System — try the live demo. Get up and running quickly with a configuration tailored to your SAP system.